FAQs

  • What is the difference between a regular and double-stuffed balloon?

    We provide the option for either regular single balloons to use throughout garlands and bouquets, giving you a classic look or you can upgrade to double stuffed balloons, giving you a luxe opaque high-end finish. Double stuffed balloons are often used for matching specific color palettes of special events. All balloons used in our designs are high quality products, resourced from the top brands in the industry.

  • How long do the balloons last outdoors?

    This is variable! Based on “mother nature” we have little control on what happens with our outdoor installations but we do our absolute best to ensure it is tightly secured for the day of your event. We normally try to keep most of our installations out of direct heat and sunlight as this may cause the balloons to pop. On windy days, we double secure our installations as well as add custom weights to ensure everything is secure for the event. With any extremely windy days, we recommend taking your helium or air filled balloons indoors.

  • How long do balloons last indoors?

    Jumbo pops have lasted as long as 6 months indoors! We have had indoor garlands last longer than 3 months but this depends on the overall conditions of the space. Unfortunately, we cannot guarantee the lifespan of the balloons as all environments are different.

  • Can I order a gender reveal jumbo pop and keep my baby’s gender a secret until my event?

    Yes! You can have your doctor, mom, family member, etc. email/call us with the gender and we will plan accordingly for your surprise. We want to ensure this is extra special for you!

  • What if I want to purchase a balloon bouquet, garland or jumbo pop the day before an event? Can you fulfill this order?

    We will do our absolute best to fulfill your order! Like many industries, there are shortages of latex and mylar balloon colors. We can work together to come up with the best decor for your event within a day based on existing orders.

  • What is your Cancellation policy?

    Once payment is made, all sales are final.

    Grab and Go Garlands:

    All sales are final. Payment is nonrefundable if cancelled or postponed. We will do our best to accommodate a new date if available.

    Custom Installations:

    Deposits are non-refundable if cancelled or postponed.

    Cancellation within two weeks before the event will not be given a refund. We will do our best to accommodate a new date if available.

  • Do you also uninstall balloon installations?

    Yes! For a small fee we can uninstall your balloons. Rentals will be picked up following your event.

  • Do you deliver and do custom installations outside of Traverse City, MI?

    Yes! We service all of Michigan.